• Optional Ice Packs: Large 11", Medium 9", Small 6" - Three optional ice packs varying in sizes help to meet different needs. The 6" is suitable for children or minor areas while the 9" and 11" are great for teenagers, adults or larger areas.
• Flexible Strap: Boasting a flexible 24.4 inches strap, the ice bag can be firmly held in place. Quite ideal for reliving pains in parts like wrists, arms, abdomens, waists, knees, and more. Better still, you'll secure a snug fit with the hook & loop closure.
• Multiple Therapies: For cold therapy, simply fill the ice bag 2/3 full with ice cubes to eliminate headaches, bruises, migraines, etc. For hot therapy, add hot water (not boiling, Notice: The temperature for hot water therapy is 50-60℃/122℉-140℉.) to promote blood circulation and soothe away aches alike.
• Time Reliever: Time matters when you get hurt. Our ice pack offers quick application of cold compress therapy, timely reducing pain and swelling from minor scrapes, bruises, sprains, etc. Ideal for sports-related injuries.
• Home, Offices, and More: Discomfort may trouble you anytime, anywhere. Keep a handy ice pack in your offices, cars, or at home for grab-and-go relief from pain. No matter whether you are suffering from a sudden headache, dysmenorrhea, or toothache, get soothing relief from hot or cold therapy right away.
Note: The temperature for hot water therapy is 50-60℃/122℉-140℉.
Package Includes:
• 1Piece x Ice Bag
• Or 1Piece Bandage + 1Piece Ice Bag
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@paralleldeals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@paralleldeals.com.
Damages and issues
If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide the further assistance on case by case basis
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Conditions for Returns under CHANGE OF MIND
Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused.Any accessories, manuals and gifts included with the item must be returned.All labels and tags should be still attached.The product being returned is not on the exclusions list below.Return shipping is at the buyers’ expense for the change of mind returnsOriginal shipping charges (including rural delivery fee) will not be refunded for change of mind returns.Please make sure you have your Trade me order number handy to make the process as smooth as possible.Once approved, you’ll be provided with the return detailsWhen we receive your item back our team will do a quick assessment then issue you a refund for that product.ExclusionsHealth and beauty products, including cosmetics and fragrances.Hosiery, underwear and swimwear.Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.)Toilet Seats (if original packaging is removed)
RESTOCKING FEES MUST APPLY (UNDER CHANGE OF MIND RETURNS)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact our friendly customer service team with any questions about your order and our services.